Shipping Information for Crystallode.com
Order Processing and Shipping Time:
Please allow 1-2 business days for processing and production time before your order is shipped out.
Shipping Duration:
For U.S. orders, we use 4PX & SF EXPRESS for shipping. For international orders, the shipping method will depend on the fulfillment center the product is shipped from.
Average transit times:
- United States: 7-12 business days
- International: 7-15 business days
Please note that there may be unforeseen circumstances (such as natural disasters, holidays, or weather conditions) that could cause shipping delays. While we strive to ensure that packages arrive on time, there may be instances when our carriers experience delays. Due to these factors, we cannot guarantee the exact delivery time. The delivery issue is the responsibility of the shipping company.
Tracking Number:
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers worldwide, as our product research team works to source quality and affordable products.
If you need assistance tracking your order once you receive your tracking number, please visit our website.
Order Cancellation:
You can cancel your order without any penalty! Please cancel your order before it is shipped. If the order has already been shipped, please still request a cancellation by emailing us at support@crystallode.com as soon as possible.
Incorrect Address:
If you have entered an incorrect or incomplete address, please reply to your order confirmation email with the correct information. Notify us immediately at . support@crystallode.comm We can correct the address within 24 hours.
Damaged Items:
We take extra precautions to ensure items are well-packaged. However, approximately 1 in 1000 products may arrive damaged due to mishandling by mail services.
If your item arrives damaged, please contact us with the following information:
- Your order number
- A photo of the damaged product
Once we receive this information, we will be happy to send you a replacement free of charge.
Unanswered Questions:
If you have a question that hasn't been answered, please feel free to contact us. We will do our best to respond within 24 hours.
Customs and Import Duties:
1. International shipments may be subject to customs and import duties, depending on the destination country's regulations. These charges are the responsibility of the customer and must be paid upon receipt of the shipment. Crystallode is not responsible for any customs fees or import duties.
2. We recommend contacting your local customs office for more information on import duties and taxes specific to your country.
Lost or Stolen Packages:
1. If your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate your package or determine if it is indeed lost.
2. If the shipping carrier confirms that your package is lost, we will either send you a replacement or issue a refund, depending on your preference.
3. Crystallode is not responsible for packages that have been marked as "Delivered" by the shipping carrier but are stolen or missing. Please ensure that you provide a secure delivery address and consider requesting a signature upon delivery for added security.
Multiple Items in One Order:
1. If you have ordered multiple items, they may be shipped separately from different fulfillment centers. This allows us to expedite the shipping process and deliver your products more quickly.
2. In this case, you will receive separate tracking numbers for each item. Please note that the delivery times may vary for each item, depending on the shipping carrier and fulfillment center.
Customer Support:
Our dedicated customer service team is available to assist you with any questions or concerns you may have regarding your shopping experience at Crystallode.com. You can reach us through the following channels:
1. Email: support@crystallode.com
2. Phone:+852 92062291
We are here to help with:
1. Order inquiries
2. Shipping and delivery questions
3. Tracking your order
4. Address updates and corrections
5. General assistance and support
We value your business and strive to provide the best possible experience while shopping at Crystallode.com. If you have any suggestions or feedback, please do not hesitate to share it with our customer service team. We continuously work to improve our services and appreciate your input.
Thank you for choosing Crystallode, and we look forward to serving you again soon.